Patient care

How do I make an appointment to see you privately?

You can book an appointment directly with Parkside appointment office, tel 0208 971 8026 or The New Malden diagnostic centre, tel 0208 942 6555 and ask for a consultation with Dr POLLOK or discuss options with my practice manager. If you are using your medical insurance, at some point, you will need a referral letter from your GP.

Can I contact you before my first appointment?

Yes, simply contact my practice manager and she will arrange for me to speak to you.

Can I have an endoscopy or colonoscopy without a clinic appointment?

Yes this is possible often a prior appointment is advantageous if your'e not sure contact my practice manager for further information.

Will my medical insurance pay for my appointment to see you?

Most policies will pay for you to have an initial consultation although there is sometimes an 'excess' to pay-if in doubt check with your insurer before making an appointment. Remember to bring your insurance details to the first appointment.

If I don't have insurance can I still see you privately?

Yes, you won't require a GPs referral letter in this situation (although it is still worth asking for one) and you can book directly.

Can I make a NHS appointment to see you?

Yes, if you live in the south west London area, ask your GP if he or she can make a referral.